Shift Leader: Fast, Friendly Service & Safe Operations

McDonald's Restaurants Limited; Concord (NH); On-site; USD 23,000 - 30,000; Full time

Job summary

McDonald’s Restaurants Limited in Concord, NH seeks a Certified Swing Manager to oversee daily restaurant operations during assigned shifts, ensuring safe, efficient service that aligns with McDonald’s brand standards across drive-thru, front counter, kiosk, mobile order, and curbside.

The role focuses on leading the shift team, monitoring quality and speed of service, and ensuring food safety and cleanliness.

Qualifications

• Proven leadership experience in quick-service or retail.
• Knowledge of food safety procedures and HACCP.
• Ability to train and develop crew members.

Responsibilities

• Lead shift team by directing crew, assigning positions, and managing floor operations.
• Ensure safety, cleanliness, quality, and brand standards across all channels.
• Monitor service speed, order accuracy, and hospitality to guests.
• Manage labor deployment and control costs while safeguarding assets.
• Coach, give feedback, and foster teamwork and accountability on shift.
• Communicate shift performance and issues with the General Manager.

Skills

Leadership

Food safety

Staff coaching

Customer service

Job description

McDonald’s Restaurants Limited in Concord, NH seeks a Certified Swing Manager to oversee daily restaurant operations during assigned shifts, ensuring safe, efficient service that aligns with McDonald’s brand standards across drive-thru, front counter, kiosk, mobile order, and curbside.

The role focuses on leading the shift team, monitoring quality and speed of service, and ensuring food safety and cleanliness.