Shift Leader

Sweetgreen; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Tips

Health benefits

Paid time off

Meal per shift

401(k)

Merchandise shop

Job summary

Sweetgreen is seeking a proactive Shift Leader to manage daily restaurant operations in New York. You will lead shifts, ensure hospitality-first service, and coach teammates to uphold food quality and safety standards.

This role offers a clear pathway to General Manager within about two years, with opportunities to expand leadership responsibilities. Ideal candidates bring prior supervisory experience in fast-paced settings, a passion for hospitality, and a track record of maintaining calm,

Qualifications

• Shift Leader or Supervisor experience in fast-paced environments (restaurant, retail, or hospitality).
• Proven ability to lead a team and maintain operational standards under pressure.

Responsibilities

• Lead shifts with a hospitality-first mindset, ensuring every guest feels welcomed, cared for, and heard.
• Keep service running smoothly by managing pace, priorities, and execution across the floor.
• Jump in on any station as needed, modeling strong performance and teamwork in real time.
• Coach and support team members to elevate service, food quality, and operational standards.
• Uphold food safety, accuracy, cleanliness, and organization throughout every shift.
• Communicate clearly, solve problems quickly, and stay calm under pressure during high-volume moments.

Skills

Leadership

Customer service

Teamwork

Problem solving

Communication

Time management

Job description

Join our movement to rewrite the future of fast food and grow your own future too! Top performing Shift Leaders have a clear path to General Manager within 2 years.. .

What You’ll Actually Do.

• Lead shifts with a hospitality-first mindset, ensuring every guest feels welcomed, cared for, and heard.
• Keep service running smoothly by managing pace, priorities, and execution across the floor.
• Jump in on any station as needed, modeling strong performance and teamwork in real time.
• Coach and support team members to elevate service, food quality, and operational standards.
• Uphold food safety, accuracy, cleanliness, and organization throughout every shift.
• Communicate clearly, solve problems quickly, and stay calm under pressure during high-volume moments.

The Role is a Great Fit If You.

• Have leadership or supervisory experience in restaurants, retail, or hospitality
• Care deeply about hospitality, food quality, and operational excellence
• Enjoy motivating others and building a positive team culture
• Stay organized, level-headed, and solutions-focused under pressure
• Want to grow into restaurant management and long-term leadership roles
• Take pride in being accountable, dependable, and detail-oriented.

The Perks.

• Tips* (subject to location and role)
• Competitive wages
• This role is a key step toward Shift leader and Manager opportunities
• Medical, dental, and vision options for part-time and full-time team members*
• Paid vacation, wellness time, and parental leave*
• Free meal every shift401(k)*
• Team Member Merch Shop - earn and buy custom Sweetgreen gear*
• Depending on eligibility

Minimum Requirements.

• Meet all physical requirements for all roles within the Shift Leader career path, including the Kitchen Lead and Team Member roles
• 1+ year of experience in a Shift Leader or Supervisor role
• Experience in fast-paced environments - restaurant, retail, or hospitality
• Ability to coordinate multiple tasks while maintaining operational standards
• Ability to speak, read, write, and understand the primary language(s) of the work location
• Must be able to work at least 30 hours per week
• Must be 18 years of age or older
• Must be authorized to work in the United States

Experience

• Experience: Required
• Employment: Full-time
• Salary: $20 – $23 hourly
• Benefits: Eligible for tips
• Starting time: Immediate start!

About sweetgreen:

Sweetgreen, Inc. (NYSE: SG) is an American fast-casual restaurant chain specializing in scratch-made salads, warm grain bowls, and protein plates. Founded in 2006 by Georgetown University graduates Jo