Shift Leader: Elevate Service & Team Performance

Ontario Trillium Foundation; Tolland (CT); On-site; USD 45,000 - 55,000; Full time

Job summary

The Ontario Trillium Foundation is seeking a Shift Leader for a Dunkin' restaurant in Connecticut. The Shift Leader will coach and mentor team members to ensure operational excellence and deliver outstanding guest service.

Key responsibilities include managing daily operations, supporting the Restaurant Manager, overseeing food safety standards, and effectively delegating tasks. Previous leadership experience in a restaurant or retail setting is preferred.

Qualifications

• Basic computer skills.
• Fluency in English or local language.
• Previous leadership experience in retail or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals.
• Ensure Brand standards are met throughout the shift.
• Handle customer complaints and maintain a positive reputation.

Skills

Leadership experience

Customer service

Problem solving

Team collaboration

Adaptability

Education

High school diploma or equivalent

Job description

The Ontario Trillium Foundation is seeking a Shift Leader for a Dunkin' restaurant in Connecticut. The Shift Leader will coach and mentor team members to ensure operational excellence and deliver outstanding guest service.

Key responsibilities include managing daily operations, supporting the Restaurant Manager, overseeing food safety standards, and effectively delegating tasks. Previous leadership experience in a restaurant or retail setting is preferred.