Shift Leader - Guest Experience & Operations Coach

Ontario Trillium Foundation; New Britain (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Ontario Trillium Foundation is seeking Shift Leaders to coach Dunkin’ Restaurant Team Members during shifts to execute brand standards and deliver great guest service. You will set goals, assign tasks, and motivate team while providing timely feedback.

Responsibilities include performing duties of team members, supporting the Restaurant Manager, upholding brand standards for food and beverage prep, communicating priorities, coaching, training, supervising safety and profitability practices,

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Fluent in English

Leadership experience

Basic computer skills

Job description

Ontario Trillium Foundation is seeking Shift Leaders to coach Dunkin’ Restaurant Team Members during shifts to execute brand standards and deliver great guest service. You will set goals, assign tasks, and motivate team while providing timely feedback.

Responsibilities include performing duties of team members, supporting the Restaurant Manager, upholding brand standards for food and beverage prep, communicating priorities, coaching, training, supervising safety and profitability practices,