Shift Leader: Elevate Pizza Quality & Team Performance

Papa John's USA, Inc.; Leland (NC); On-site; USD 18,000 - 23,000; Full time

Job summary

Papa John’s USA, Inc. in Leland, NC is seeking a dedicated Shift Leader to supervise restaurant shifts and ensure high quality products and guest service. You will help manage daily operations, cash handling, and inventory while upholding company policies and safety standards.

The ideal candidate has prior shift lead experience, a High School diploma or GED, andServ-Safe certification. Long hours including nights and weekends are required, with a focus on team collaboration and operational

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years or older.
• Ability to work long hours including nights, weekends, and emergencies.

Responsibilities

• Supervise shifts and work areas to ensure quality products and service.
• Maintain product quality, customer service, and cost controls.
• Execute cash management duties and assist in inventory management.
• Ensure compliance with company policies and safety standards.
• Provide feedback and resolve issues promptly to maintain guest satisfaction.

Skills

Leadership

Customer service

Cash handling

Food safety

Education

High School diploma or GED

Serv-Safe certification

Shift lead experience

Tools

POS system

Job description

Papa John’s USA, Inc. in Leland, NC is seeking a dedicated Shift Leader to supervise restaurant shifts and ensure high quality products and guest service. You will help manage daily operations, cash handling, and inventory while upholding company policies and safety standards.

The ideal candidate has prior shift lead experience, a High School diploma or GED, andServ-Safe certification. Long hours including nights and weekends are required, with a focus on team collaboration and operational