Pet Care Floor Leader – Lead, Serve & Merchandise

Petco Animal Supplies, Inc.; Dedham (MA); On-site; USD 26,000 - 40,000; Full time

Job summary

Petco Animal Supplies, Inc. seeks a Key Holder to help lead daily store operations, ensure exceptional customer service, and maintain a safe, pet-friendly environment. You will supervise partners, open and close the store, and act as a liaison when management is not present.

The role emphasizes strong leadership, effective communication, cash handling, and the ability to multitask in a fast-paced retail setting, with opportunities to grow into broader leadership responsibilities.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store while following all cash handling, safety, and security protocols.
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required paperwork.
• Address customer questions and resolve concerns promptly and professionally.
• Provide guidance and direction to partners during assigned shifts.
• Escalate concerns appropriately to store leadership.

Job description

Petco Animal Supplies, Inc. seeks a Key Holder to help lead daily store operations, ensure exceptional customer service, and maintain a safe, pet-friendly environment. You will supervise partners, open and close the store, and act as a liaison when management is not present.

The role emphasizes strong leadership, effective communication, cash handling, and the ability to multitask in a fast-paced retail setting, with opportunities to grow into broader leadership responsibilities.