Shift Leader: Elevate Guest Experience & Team Performance

The Halal Guys - 376, Washington Street; Boston (MA); On-site; USD 20,664 - 27,552; Full time

Job summary

The Halal Guys in Boston is hiring a Shift Lead to oversee operations and ensure guest satisfaction while empowering team members. As a pivotal role, the Shift Lead is responsible for managing the dining experience, handling complaints, and leading the team towards excellence in service standards. Ideally, candidates should demonstrate leadership, effective communication, and the ability to thrive in a fast-paced environment. The position starts at minimum wage and offers a path toward management.

Qualifications

• Ability to work flexible hours supporting managers and the team.
• Maintains confidentiality within the management team.
• Energetic, friendly, and proactive team player.
• Able to work in a fast-paced environment.
• Effective communication in English, both verbal and written.

Responsibilities

• Supports management in maintaining performance standards.
• Oversees restaurant operations during shifts.
• Handles guest complaints gracefully and finds solutions.
• Increases sales through various channels.
• Monitors food waste and resolves quality issues.

Skills

Leadership qualities

Guest relationship management

Complaint handling

Team management

POS system operation

Food quality management

Job description

The Halal Guys in Boston is hiring a Shift Lead to oversee operations and ensure guest satisfaction while empowering team members. As a pivotal role, the Shift Lead is responsible for managing the dining experience, handling complaints, and leading the team towards excellence in service standards. Ideally, candidates should demonstrate leadership, effective communication, and the ability to thrive in a fast-paced environment. The position starts at minimum wage and offers a path toward management.