Shift Leader: Hospitality & Operations Coach

The Halal Guys - 377, Newton; Newton (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Halal Guys - 377 in Newton, Massachusetts, is looking for a Shift Lead to oversee daily operations, ensuring excellent guest experiences and guiding team performance. Candidates should demonstrate strong leadership skills, effective communication, and the ability to manage in a fast-paced environment. Responsibilities include resolving guest complaints, training team members, and maintaining operational standards. This role is crucial for career growth within the organization, leading towards managerial positions.

Qualifications

• Ability to support managers and the team effectively.
• Attendance must be consistent to ensure store operations.
• Maintain confidentiality within the management team.
• Proficient in training and certifying all positions in the store.
• Positive and encouraging demeanor is essential.
• Effective communication in English (verbal and written).
• Energetic and proactive team player.
• Ability to manage a team in a fast-paced environment.
• Knowledge of recipe standards, service standards, and sanitation practices.
• Capability to perform physical tasks for extended periods.

Responsibilities

• Support management and ensure high team performance.
• Lead restaurant operations during shifts.
• Address guest complaints and service issues effectively.
• Increase sales through in-store and delivery efforts.
• Complete managerial checklists and office administration tasks.
• Monitor restaurant equipment maintenance and labor management.
• Ensure cleanliness and organization standards are met.
• Participate in recruitment and team development initiatives.

Skills

Leadership qualities

Effective communication

Customer service

Management functions

Teamwork

Job description

The Halal Guys - 377 in Newton, Massachusetts, is looking for a Shift Lead to oversee daily operations, ensuring excellent guest experiences and guiding team performance. Candidates should demonstrate strong leadership skills, effective communication, and the ability to manage in a fast-paced environment. Responsibilities include resolving guest complaints, training team members, and maintaining operational standards. This role is crucial for career growth within the organization, leading towards managerial positions.