Shift Leader: Dynamic Team Leadership & Flex Scheduling

Chick-fil-A; Polaris (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarship opportunities

Learning from experienced leaders

Competitive pay

Job summary

Chick-fil-A Polaris is seeking a Shift Leader to oversee daily restaurant operations, supervise team members and handle customer concerns with a focus on service excellence. The role requires flexible scheduling across opening, mid-shift, and closing shifts and adherence to Chick-fil-A culture.

The position carries responsibilities for daily task management, goal setting, and upholding brand standards in a fast-paced environment, offering growth opportunities and a positive team atmosphere.

Qualifications

• Ability to work in a team environment with shared ownership and responsibility.
• Ability to work in a fast-paced environment.
• Strong people skills with a desire to serve team members.
• Strong commitment to superior customer service.
• Ability to manage team member behavioral and performance issues.

Responsibilities

• Maintains positive working relationships and provides direction and feedback.
• Owns and manages daily, weekly and monthly goals.
• Adheres to all company policies and procedures.
• Engages and resolves customer complaints.
• Manages day-to-day business activities, shift organization and restaurant needs.
• Manages team member performance and staffing needs.
• Manages day-to-day cash responsibilities.
• Oversees daily inventory needs.
• Executes catering orders and unique customer needs.

Skills

Teamwork

Fast-paced

People skills

Customer service

Performance management

Job description

Chick-fil-A Polaris is seeking a Shift Leader to oversee daily restaurant operations, supervise team members and handle customer concerns with a focus on service excellence. The role requires flexible scheduling across opening, mid-shift, and closing shifts and adherence to Chick-fil-A culture.

The position carries responsibilities for daily task management, goal setting, and upholding brand standards in a fast-paced environment, offering growth opportunities and a positive team atmosphere.