Shift Leader: Drive-In Ops & Guest Experience

soar-restaurants-sonic; Millbrook (AL); On-site; USD 16,531 - 24,796; Full time

Job summary

SOAR Restaurants Sonic in Millbrook, AL seeks an Assistant Manager to help lead drive-in operations and staff during shifts, ensuring top guest experiences and adherence to standards.

You will train and supervise employees, manage staffing, and handle opening/closing tasks while ensuring compliance with laws and company policies. The role requires strong communication, problem-solving, and leadership skills with a focus on operational efficiency.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor laws (e.g., wage and hour).
• Knowledge of health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues/concerns during shift.
• Handle employee issues/concerns during shift.
• Monitor and manage costs, labor, paper, and inventory during shift to maximize efficiency and quality.
• Assist with preparation and maintenance of drive-in records.
• Ensure compliance with company policies, procedures, and standards.
• Ensure compliance with applicable laws.
• Perform all station duties during shift as necessary.
• Regular attendance.

Skills

Restaurant management

Shift management

Communication skills

Leadership

Time management

Job description

SOAR Restaurants Sonic in Millbrook, AL seeks an Assistant Manager to help lead drive-in operations and staff during shifts, ensuring top guest experiences and adherence to standards.

You will train and supervise employees, manage staffing, and handle opening/closing tasks while ensuring compliance with laws and company policies. The role requires strong communication, problem-solving, and leadership skills with a focus on operational efficiency.