Shift Leader: Drive Team Excellence & Quality Service

Papa John's; Wichita (KS); On-site; USD 38,000 - 52,000; Full time

Job summary

Papa John's is seeking a restaurant supervisor in Wichita, KS, to oversee shifts and ensure quality products and exceptional customer service. You will manage operations, train staff, and uphold company policies in a fast-paced environment.

As a key member of the team, you will drive sales, maintain inventory, and ensure cash accuracy while fostering a fun, customer-focused atmosphere in the restaurant.

Qualifications

• Demonstrate strong operations skills across restaurant duties.
• Provide customer service excellence and resolve issues promptly.
• Coach and train team members to meet standards.

Responsibilities

• Supervise shifts and restaurant operations to ensure quality and customer service.
• Ensure compliance with company policies, laws, and safety standards.
• Respond promptly to customer concerns and issues.
• Train and coach team to meet customer expectations.
• Manage staffing levels and inventory to hit sales and avoid loss.
• Contribute to sales by promoting speed and accuracy of orders.
• Execute cash management duties and use FOCUS System for targets.
• Maintain clean, safe, and organized dining area and store assets.

Skills

Operations management

Customer service

Team supervision

POS system

Cash handling

Tools

FOCUS System

POS terminal

Job description

Papa John's is seeking a restaurant supervisor in Wichita, KS, to oversee shifts and ensure quality products and exceptional customer service. You will manage operations, train staff, and uphold company policies in a fast-paced environment.

As a key member of the team, you will drive sales, maintain inventory, and ensure cash accuracy while fostering a fun, customer-focused atmosphere in the restaurant.