Shift Leader: Drive Operations & Guest Experience

Everyday Coffee Company; Florence (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach team members and help manage daily operations. You will support the Restaurant Manager in achieving goals, ensure Brand standards on shift, and lead by example in guest service excellence.

The role requires prior leadership in a customer-facing environment, strong English communication, and the ability to manage cash and inventory while maintaining safety and quality standards.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations including opening/closing, cash handling and deposits.
• Demonstrated ability to lead teams and deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Coach restaurant team members to meet Brand standards and guest service expectations.
• Support Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift, including food and beverage prep.
• Communicate shift priorities, goals and results to team.
• Complete shift deployment plans to ensure adequate staffing.
• Provide timely, constructive, and clear feedback to staff.
• Delegate tasks to maintain smooth workflow and efficient resource use.
• Support training of restaurant team members as needed.
• Oversee safety, security and profitability policies during a shift.
• Ensure food safety standards are met and inventory is managed.
• Handle customer complaints and emergencies, making quick, effective decisions.
• Monitor attendance, punctuality and policy adherence.

Skills

Leadership

Coaching

Customer service

Communication

Problem solving

Team motivation

Cash handling

Education

HS Diploma or GED

Basic computer skills

Fluent in English

Previous leadership experience in retail/restaurant/hospitality

Experience managing daily store operations (opening/closing, deposits, controls)

Job description

Everyday Coffee Company is seeking a Shift Leader to coach team members and help manage daily operations. You will support the Restaurant Manager in achieving goals, ensure Brand standards on shift, and lead by example in guest service excellence.

The role requires prior leadership in a customer-facing environment, strong English communication, and the ability to manage cash and inventory while maintaining safety and quality standards.