Shift Leader: Drive Service & Team Excellence

Ontario Trillium Foundation; Broadway (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ontario Trillium Foundation is looking for an individual who can assist in daily oversight and execution of objectives in customer service, food quality, and team management. Responsibilities include providing leadership support, maintaining high customer service standards, and managing cash duties. Ideal candidates must have excellent communication skills and the ability to thrive in a dynamic environment. Applicants should be prepared to multi-task effectively and lead the team when required, contributing to a friendly and efficient workplace.

Qualifications

• Ability to pass applicable Company background checks.
• Excellent written and verbal communication skills as needed in interactions with management and customers.
• Superb ability to multi-task and adjust to changing priorities.
• Ability to enter orders using a computer keyboard or touch screen.

Responsibilities

• Provides leadership support to the Manager on Duty.
• Maintains high standards of customer service during high-volume operations.
• Greets customers in person or via phone and takes orders.
• Oversees cash management duties and performs tasks in both FOH and BOH.

Skills

Excellent communication skills

Multi-tasking

Ability to function in fast-paced environment

Team leadership

Job description

Ontario Trillium Foundation is looking for an individual who can assist in daily oversight and execution of objectives in customer service, food quality, and team management. Responsibilities include providing leadership support, maintaining high customer service standards, and managing cash duties. Ideal candidates must have excellent communication skills and the ability to thrive in a dynamic environment. Applicants should be prepared to multi-task effectively and lead the team when required, contributing to a friendly and efficient workplace.