Shift Leader: Customer-first Team Coach

Ontario Trillium Foundation; Crestwood (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Employee Meals

Competitive Pay

Flexible Schedule

Paid Vacation

Health Insurance

401k Plan with Company Match

Job summary

Ontario Trillium Foundation is seeking a team leader who will manage and develop crew members during shifts to deliver excellent product quality and customer service. Responsibilities include assigning tasks, training staff, resolving customer complaints, and ensuring compliance with safety and personnel policies. This role emphasizes customer satisfaction, operational efficiency, and team accountability. A competitive pay structure and various employee benefits, including health insurance and paid vacation, are offered.

Responsibilities

• Lead crew members on shifts, including assigning tasks, providing feedback and training.
• Know and support appropriate personnel policies, labor laws and safety procedures.
• Execute all security procedures.
• Hold the customer as the most important priority at all times.
• Make customers really happy; resolve customer complaints/issues.
• Empowers crew members to make sure all customers leave happy.
• Communicate customer feedback to management.
• Educate customers on products offered.
• Complete all required training.
• Adhere to all uniform and grooming standards.
• Take accountability for understanding all in store marketing promotions.
• Execute new product rollouts including selling to customers and product execution.
• Utilize cash control procedures.
• Assist in training of new crew members.
• Lead crew members to open, transition and close shifts.
• Manage and organize the line and delegate duties to crew members.
• Work the line as needed.
• Uphold standards for product quality.

Job description

Ontario Trillium Foundation is seeking a team leader who will manage and develop crew members during shifts to deliver excellent product quality and customer service. Responsibilities include assigning tasks, training staff, resolving customer complaints, and ensuring compliance with safety and personnel policies. This role emphasizes customer satisfaction, operational efficiency, and team accountability. A competitive pay structure and various employee benefits, including health insurance and paid vacation, are offered.