Operations Lead: Build High-Performance Teams

Ontario Trillium Foundation; East Aurora (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Growth and advancement opportunities

Dynamic, team-oriented environment

Job summary

Ontario Trillium Foundation is seeking a motivated Assistant Manager to support exceptional operational performance and customer experiences. The role involves leading Shift Managers and Team Members to achieve 100% customer satisfaction, managing staffing levels, maintaining inventory and cash oversight. Ideal candidates should have strong leadership skills and experience in customer service. Join a dynamic team-oriented environment with opportunities for growth and hands-on leadership experience.

Qualifications

• Motivated and results-driven individual.
• Experience in customer service management.
• Strong leadership and team management skills.

Responsibilities

• Lead and support Shift Managers and Team Members.
• Resolve customer concerns promptly across all channels.
• Ensure consistent execution of company standards.
• Recruit, train, schedule, and evaluate Team Members.
• Create weekly schedules in compliance with policies.
• Maintain optimal inventory levels to prevent shortages.
• Enforce all cash handling procedures.

Job description

Ontario Trillium Foundation is seeking a motivated Assistant Manager to support exceptional operational performance and customer experiences. The role involves leading Shift Managers and Team Members to achieve 100% customer satisfaction, managing staffing levels, maintaining inventory and cash oversight. Ideal candidates should have strong leadership skills and experience in customer service. Join a dynamic team-oriented environment with opportunities for growth and hands-on leadership experience.