Assistant Manager: Customer Experience & Ops Leader

Ontario Trillium Foundation; City of Niagara Falls (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Growth and advancement opportunities

Hands-on leadership experience

Dynamic, team-oriented environment

Job summary

Ontario Trillium Foundation is looking for a motivated Assistant Manager to support the General Manager in enhancing operational performance and customer experiences. This role emphasizes leadership, customer satisfaction, and compliance with company policies and standards. The successful candidate will lead a team, manage inventory, and ensure adherence to safety regulations, all while fostering a positive work environment. Join us for growth opportunities in a dynamic, team-oriented setting.

Qualifications

• Experience in a managerial or supervisory role, preferably in the food service industry.
• Proven ability to lead and develop a team.
• Strong understanding of operational standards and safety regulations.

Responsibilities

• Lead and support Shift Managers and Team Members to achieve 100% customer satisfaction.
• Recruit and train team members, ensuring a positive work environment.
• Maintain compliance with health, safety, and sanitation standards.
• Manage inventory and labor costs effectively.

Skills

Customer satisfaction

Leadership

Cash handling

Food safety

Inventory management

Job description

Ontario Trillium Foundation is looking for a motivated Assistant Manager to support the General Manager in enhancing operational performance and customer experiences. This role emphasizes leadership, customer satisfaction, and compliance with company policies and standards. The successful candidate will lead a team, manage inventory, and ensure adherence to safety regulations, all while fostering a positive work environment. Join us for growth opportunities in a dynamic, team-oriented setting.