Shift Leader: Drive Service, Quality & Profit

Papa John's - Cleveland; North Olmsted (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Papa John’s in North Olmsted, Ohio is seeking a Shift Leader to supervise shifts and areas, ensuring quality products and customer service aligned with company policies. You will manage station readiness, oversee cash handling and inventory, and support profitability by meeting labor and cost targets in a fast-paced restaurant environment.

The role requires strong team leadership, adherence to safety standards, and effective communication with staff and guests.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Responsibilities

• Adheres to guidelines and expectations for each station, including dough management, accuracy and proper portioning.
• Exemplifies Core Values, maintains a positive attitude, works well with others and adapts to change.
• Ensures adequate shift coverage and provides immediate feedback to correct problems, maintains product quality and customer service within standards.
• Contributes to profit goals by monitoring costs and using company systems to manage inventory and cash handling.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Tools

FOCUS System

Job description

Papa John’s in North Olmsted, Ohio is seeking a Shift Leader to supervise shifts and areas, ensuring quality products and customer service aligned with company policies. You will manage station readiness, oversee cash handling and inventory, and support profitability by meeting labor and cost targets in a fast-paced restaurant environment.

The role requires strong team leadership, adherence to safety standards, and effective communication with staff and guests.