Shift Leader: Drive Quality, Service & Profit

Papa John's - Cleveland; Lakewood (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa John’s - Cleveland is seeking a Shift Leader to supervise shifts, ensure quality products, and deliver excellent customer service. You will help manage daily operations, adhere to company policies, and support profitability while maintaining high standards of food safety and team performance.

The role emphasizes cash handling, planning, organization, and effective communication with team members and management. We value prior shift-leading experience and a strong work ethic.

Qualifications

• High school diploma or GED required or preferred.
• Serv-Safe or state/local food service certification preferred.
• Experience as a restaurant shift lead preferred.

Responsibilities

• Supervise shifts and work areas to ensure quality products and customer service.
• Adhere to company policies, procedures, and systems; ensure legal compliance.
• Maintain product quality, service levels, and costs within guidelines.
• Assist in inventory, cash handling, and shift coverage as needed.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Job description

Papa John’s - Cleveland is seeking a Shift Leader to supervise shifts, ensure quality products, and deliver excellent customer service. You will help manage daily operations, adhere to company policies, and support profitability while maintaining high standards of food safety and team performance.

The role emphasizes cash handling, planning, organization, and effective communication with team members and management. We value prior shift-leading experience and a strong work ethic.