Shift Leader: Drive Guest Experience & Team Success

Huddle House; Pontotoc (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training & development

401(k)

Competitive salary

Flexible schedule

Job summary

Huddle House in Pontotoc, MS is seeking a Shift Manager to keep the restaurant running smoothly and ensure great guest experiences during your shift.

You'll lead a team, coach frontline staff, handle guest concerns, and uphold food quality, cleanliness, and fast service in a dynamic environment. This hands-on leadership role requires initiative, accountability, and a positive, team-first culture.

Qualifications

• Previous restaurant experience.
• Strong communication and people skills.
• Ability to lead and motivate hourly team members.
• Confidence handling guest concerns and making decisions in a fast-paced environment.
• Flexibility to work shifts based on restaurant operating needs.
• Team-first mindset and willingness to lead by example.

Responsibilities

• Lead restaurant operations during assigned shifts and keep the team focused, engaged, and ready to serve.
• Create an outstanding guest experience by ensuring every customer feels welcomed and valued.
• Coach, train, and support team members across front-of-house and back-of-house positions.
• Respond quickly and professionally to guest concerns and operational challenges.
• Maintain Huddle House standards for food quality, service, cleanliness, and sanitation.
• Complete shift paperwork, inventories, and other operational requirements accurately and on time.
• Support restaurant profitability by managing the shift efficiently and following established procedures.
• Ensure company policies, procedures, and brand standards are consistently followed.
• Treat every team member with dignity and respect while helping create a positive, team-oriented workplace.
• Lead from the front—when the restaurant gets busy, you’re ready to jump in wherever the team needs you.

Skills

Previous restaurant experience

Strong communication

People skills

Lead and motivate hourly team members

Guest concerns handling

Fast-paced environment adaptability

Team-first mindset

Job description

Huddle House in Pontotoc, MS is seeking a Shift Manager to keep the restaurant running smoothly and ensure great guest experiences during your shift.

You'll lead a team, coach frontline staff, handle guest concerns, and uphold food quality, cleanliness, and fast service in a dynamic environment. This hands-on leadership role requires initiative, accountability, and a positive, team-first culture.