Shift Leader - Restaurant Ops & Guest Experience

Huddle House; Scottsville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Huddle House is seeking a Shift Manager to oversee daily operations and direct team members during assigned shifts, ensuring outstanding service and guest satisfaction. The role supports the franchise partner, handling responsibilities when management is not present, and requires a strong customer-service mindset and teamwork.

The franchisee-led hiring decisions reflect the local ownership model, with applications going directly to the franchisee and not to Huddle House Corporate.

Qualifications

• Ability to communicate effectively with hourly associates.
• Ability to cover all shifts during the normal operation of the unit.
• Previous restaurant experience is preferred.

Responsibilities

• Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.
• Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insure the unit's profitability
• Maintain the highest standards of cleanliness and sanitation in your unit
• Enforce all brands standards, company policies and procedures
• Train all levels of staff in proper operations of the unit for POS systems and back of house functions to all levels of front of house operations
• Ensure that each customer is completely satisfied during their visit
• Represent the company with professionalism at all times

Skills

Communication

Shift coverage

Job description

Huddle House is seeking a Shift Manager to oversee daily operations and direct team members during assigned shifts, ensuring outstanding service and guest satisfaction. The role supports the franchise partner, handling responsibilities when management is not present, and requires a strong customer-service mindset and teamwork.

The franchisee-led hiring decisions reflect the local ownership model, with applications going directly to the franchisee and not to Huddle House Corporate.