Shift Leader: Drive Guest Experience & Team Performance

Dunkin' Donuts; Melissa (TX); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts in Melissa, TX is seeking a Shift Leader to coach team members, uphold brand standards, and help drive smooth operations during each shift. You will assign duties, monitor performance, manage cash over/short, support daily opening and closing procedures, ensure food safety, and deliver outstanding guest service.

This role requires strong communication, quick decision making, and the ability to lead a busy crew.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits.
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and efficient use of resources.
• Support training of restaurant team members as needed.
• Oversee safety, security and profitability policies during a shift.
• Communicate with the next Shift Leader to prepare them for their shift.
• Ensure Food Safety standards are met.
• Manage Inventory during the shift.
• Provide great guest service and coach team accordingly.
• Handle customer complaints and emergencies, make quick decisions to resolve issues.
• Monitor attendance and adherence to policies.

Skills

Leadership experience

Customer service

Communication

Team leadership

Education

HS Diploma or GED

Tools

Basic computer skills

Job description

Dunkin' Donuts in Melissa, TX is seeking a Shift Leader to coach team members, uphold brand standards, and help drive smooth operations during each shift. You will assign duties, monitor performance, manage cash over/short, support daily opening and closing procedures, ensure food safety, and deliver outstanding guest service.

This role requires strong communication, quick decision making, and the ability to lead a busy crew.