Shift Leader: Guest Experience & Ops Coach

Dunkin' Donuts; Pflugerville (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Dunkin' Donuts in Pflugerville, TX is seeking a Shift Leader to coach team members and ensure Brand standards during each shift. You will set goals, assign tasks, and motivate staff with timely feedback to deliver great guest service.

Responsibilities include leading opening/closing procedures, managing cash, inventory, and food safety, and resolving customer issues while maintaining operational controls and a positive restaurant atmosphere.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations, including opening/closing procedures, cash handling, deposits, and maintaining operational controls.
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare them for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach staff to do the same.
• Handle customer complaints, conflicts, and emergencies, resolve issues and maintain a positive reputation.
• Manage cash over/short during shift and ensure adherence to cash policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership

Team coordination

Customer service

Cash handling

Opening/closing

Education

HS Diploma or GED

Job description

Dunkin' Donuts in Pflugerville, TX is seeking a Shift Leader to coach team members and ensure Brand standards during each shift. You will set goals, assign tasks, and motivate staff with timely feedback to deliver great guest service.

Responsibilities include leading opening/closing procedures, managing cash, inventory, and food safety, and resolving customer issues while maintaining operational controls and a positive restaurant atmosphere.