Shift Leader: Coach Teams, Elevate Guest Experience

Baskin-Robbins; South Riding (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Shift Leader role at a Dunkin' Donuts franchise in South Riding, VA involves coaching crew members, executing Brand standards, and delivering a friendly guest experience. You will set shift goals, assign tasks, and provide timely feedback.

Responsibilities include maintaining a guest-first culture, resolving issues, ensuring accurate product preparation, and enforcing safety guidelines. You will drive sales, support marketing initiatives, and handle cash over/short during shifts.

Qualifications

• Fluent in English.
• Restaurant/retail or supervisory experience required.
• Proficient in basic math and writing.
• Basic computer skills.
• High School diploma or equivalent preferred.

Responsibilities

• Coaches crew members and coordinates team activities during shift.
• Maintains guest-first culture, resolves guest issues, and enforces Brand standards and safety guidelines.
• Drives profitability by supporting sales goals, executing marketing initiatives, and managing cash handling and product preparation.

Skills

English fluency

Supervisory experience

Math skills

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Shift Leader role at a Dunkin' Donuts franchise in South Riding, VA involves coaching crew members, executing Brand standards, and delivering a friendly guest experience. You will set shift goals, assign tasks, and provide timely feedback.

Responsibilities include maintaining a guest-first culture, resolving issues, ensuring accurate product preparation, and enforcing safety guidelines. You will drive sales, support marketing initiatives, and handle cash over/short during shifts.