Shift Leader: Drive Guest Experience in a Busy Restaurant

Carl's Jr.2980 E. Workman AveWest CovinaCA91791; West Covina (CA); On-site; USD 18,000 - 25,000; Full time

Job summary

Akash Management, LLC, operating as Carl’s Jr. in West Covina, CA, seeks a Shift Leader to support the restaurant's operation in the absence of the General Manager. You will guide the team to deliver fast, friendly service and a high-quality guest experience.

Responsibilities include planning daily routines, supervising opening/closing tasks, managing cash procedures, resolving guest concerns, and cross-training across stations to maximize sales and efficiency.

Qualifications

• Demonstrated leadership and guest service skills.
• Strong communication and teamwork.
• Ability to manage cash handling procedures and POS.
• Willingness to cross-train and adapt to restaurant needs.

Responsibilities

• Provide quality product and guest service to achieve total guest satisfaction.
• Establish trust and open communication across the team.
• Plan and implement daily routines; complete required admin tasks.
• Supervise opening/closing duties as directed by management.
• Support management in achieving sales and cost objectives.
• Ensure POS and cash handling procedures are followed.
• Resolve guest questions and complaints promptly with management input.
• Delegate shift responsibilities and drive team performance.

Skills

Team leadership

Customer service

Communication

Cash handling

Delegation

Education

High school diploma or equivalent

Job description

Akash Management, LLC, operating as Carl’s Jr. in West Covina, CA, seeks a Shift Leader to support the restaurant's operation in the absence of the General Manager. You will guide the team to deliver fast, friendly service and a high-quality guest experience.

Responsibilities include planning daily routines, supervising opening/closing tasks, managing cash procedures, resolving guest concerns, and cross-training across stations to maximize sales and efficiency.