Shift Leader - Guest Experience Champion | Flexible Scheduling

Carl's Jr.; Downey (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Carl’s Jr. is seeking a Shift Leader to support the Management Team and maximize sales and guest satisfaction. You will supervise shift activities, ensure quality service, and handle daily operations including opening/closing duties.

The role requires strong communication, the ability to train and cross-train staff, and adherence to cash handling procedures. Flexible scheduling options available for full-time or part-time roles.

Qualifications

• Must be 18 years of age.
• Must have High school diploma or equivalent.
• Able to lift and/or move up to 40 lbs and stand for long periods.
• Willing to cross-train on various positions within the restaurant.

Responsibilities

• Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement by building lasting relationships.
• Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down, and across the organization.
• Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.
• Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management Team.
• Supports the goals, decisions and directives of Restaurant Management.
• Follows all POS comp procedures and cash handling procedures.
• Resolve all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.
• Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results.

Skills

High energy guest service

Effective communication

Team leadership

Cash handling

Opening/closing duties

Education

High school diploma or equivalent

Tools

POS system

Job description

Carl’s Jr. is seeking a Shift Leader to support the Management Team and maximize sales and guest satisfaction. You will supervise shift activities, ensure quality service, and handle daily operations including opening/closing duties.

The role requires strong communication, the ability to train and cross-train staff, and adherence to cash handling procedures. Flexible scheduling options available for full-time or part-time roles.