Shift Leader: Guest Experience & High-Impact Team Lead

2068 Carl's Jr; Gig Harbor (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Akash Management, LLC (Carl’s Jr.) is seeking a Shift Leader to support the Management Team, maximize sales, and deliver outstanding guest experiences. You will direct and supervise shift activities, ensuring service standards and efficient operations.

The role requires leadership during absences of the General Manager, with responsibilities including opening/closing, supervising staff, and adherence to cash handling procedures. Full-time or part-time with flexible scheduling are available.

Qualifications

• Must be 18 years of age.
• Must have High school diploma or equivalent.
• Must be able to lift and/or move up to 40 lbs.
• Able to stand for long periods of time and bend or stoop.
• Comfortable working in walk-in coolers and freezers.
• Vision abilities to include distance, close, color, depth and peripheral.
• Ability to operate a computer and/or Cash register.

Responsibilities

• Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement by building lasting relationships.
• Establishes an environment of trust to ensure honest communication up and down and across the organization.
• Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.
• Able to supervise and perform opening and/or closing duties as directed by Restaurant Management Team.
• Supports the goals, decisions and directives of Restaurant Management.
• Follows all POS comp procedures and cash handling procedures.
• Resolve all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.
• Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists.

Skills

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

Cash register

Computer

Job description

Akash Management, LLC (Carl’s Jr.) is seeking a Shift Leader to support the Management Team, maximize sales, and deliver outstanding guest experiences. You will direct and supervise shift activities, ensuring service standards and efficient operations.

The role requires leadership during absences of the General Manager, with responsibilities including opening/closing, supervising staff, and adherence to cash handling procedures. Full-time or part-time with flexible scheduling are available.