Shift Leader: Drive Crew Performance & Guest Experience

WKS Restaurant Group; San Bernardino (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

WKS Restaurant Group is seeking a shift supervisor to oversee a restaurant crew during a scheduled shift. You will direct and prioritize tasks, coach employees, ensure service standards, and handle cash handling and safety procedures.

Responsibilities include adjusting staffing to sales, training new hires, resolving guest issues, and maintaining a harassment-free, compliant work environment. This role requires English fluency and basic math and computer skills.

Qualifications

• Be able to speak, read, and write English.
• Ability to complete basic math skills.
• Must possess basic computer and math skills, including understanding of units of measurement.
• Has demonstrated effectiveness at analyzing situations that affect operations, proposing and implementing solutions.

Responsibilities

• Directs and establishes priorities for the crew members during their shift. Assigns workstations.
• Coaches, counsels and disciplines crew members. Is responsible for taking appropriate disciplinary action.
• Maintains positive employee relations through effective supervision. Ensures a harassment free work environment for all employees and guests during the shift.
• Fill in for crewmembers during break periods. May cover a work station for all or part of the shift.
• Accounts for and manages all company funds during the shift. Completes safe audits, cash drawer counts, bank deposits, coin and change orders, and shift end balances.
• Prepares product orders when necessary.
• Adjust the number of employees on duty based on anticipated sales volume to maintain productivity and guest service standards.
• Orients and trains new crew members. Cross-trains crew members.
• Is accountable for proper handling of all food products. Ensures that products meet standards.
• Prevents food shortages, waste, and theft.
• Reports employee issues to the General Manager, Assistant Manager, District Manager, or Human Resources Manager, as appropriate.
• Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect.
• Ensures that service meets expectations for speed, accuracy and friendliness. Resolves guest complaints on shift. Report significant complaints to General Manager or Assistant Manager.
• Checks in deliveries.
• Ensures that shift is run in compliance with company standards and procedures.

Skills

English proficiency

Analytical thinking

Basic computer skills

Math skills

Problem solving

Job description

WKS Restaurant Group is seeking a shift supervisor to oversee a restaurant crew during a scheduled shift. You will direct and prioritize tasks, coach employees, ensure service standards, and handle cash handling and safety procedures.

Responsibilities include adjusting staffing to sales, training new hires, resolving guest issues, and maintaining a harassment-free, compliant work environment. This role requires English fluency and basic math and computer skills.