Shift Leader: Customer Experience & Team Coach

Priority Dispatch Corp.; Cozy Corner (VT); On-site; USD 42,000 - 61,000; Full time

Job summary

Priority Dispatch Corp. is seeking a supervisory leader to provide guidance in the absence of store management. The role involves carrying out opening/closing tasks, supervising the crew, and resolving customer service issues to ensure smooth store operations.

The candidate should have a minimum High School Diploma (or GED) and 2+ years in a related role, with preferred AS Degree or higher. Training and compliance duties are also part of the job scope.

Qualifications

• Minimum: High School Diploma (or currently enrolled) or GED.
• Preferred: AS Degree or Higher.
• Experience: 2+ years in related position preferred.

Responsibilities

• Fulfills all duties listed for a Customer Experience Advocate.
• Carry out opening and closing procedures in the absence of store management.
• Supervise store crew by directing and following up of activities in the absence of store management.
• Represent management in resolving customer service issues.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Supervisory leadership

Customer experience

Opening/closing procedures

Team supervision

Regulatory training

Education

High School Diploma

AS Degree or Higher

Job description

Priority Dispatch Corp. is seeking a supervisory leader to provide guidance in the absence of store management. The role involves carrying out opening/closing tasks, supervising the crew, and resolving customer service issues to ensure smooth store operations.

The candidate should have a minimum High School Diploma (or GED) and 2+ years in a related role, with preferred AS Degree or higher. Training and compliance duties are also part of the job scope.