Shift Leader: Service Excellence & Ops

Priority Dispatch Corp.; Randolph (VT); On-site; USD 40,000 - 52,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Customer Experience Advocate who provides supervisory leadership in the absence of store management. The role includes opening and closing procedures and guiding the crew through shifts to maintain service quality.

You will resolve customer service issues in collaboration with management, complete all mandatory training, and ensure compliance with store policies. A high school diploma or GED is required, with AS degree preferred and 2+ years' related

Qualifications

• Minimum: High School Diploma (or GED).
• Preferred: AS Degree or higher.
• 2+ years of related experience preferred.

Responsibilities

• Provide supervisory leadership in the absence of store management.
• Open and close procedures in the absences of store management.
• Supervise crew through directing and following up of activities.
• Represent management in resolving customer service issues.
• Complete mandatory and regulatory training programs.

Skills

Supervisory leadership

Customer service

Education

High school diploma or GED

AS degree or higher

Job description

Priority Dispatch Corp. is seeking a Customer Experience Advocate who provides supervisory leadership in the absence of store management. The role includes opening and closing procedures and guiding the crew through shifts to maintain service quality.

You will resolve customer service issues in collaboration with management, complete all mandatory training, and ensure compliance with store policies. A high school diploma or GED is required, with AS degree preferred and 2+ years' related