Shift Leader — Customer Experience & Store Ops

Walgreens; Wilmington (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Wilmington, NC is hiring for a role that involves opening and closing the store in the absence of management, handling cash, and ensuring floors and stock rooms are ready for business. You may need to open the back door for deliveries and support daily operations.

The position emphasizes customer service, cash handling, inventory control, and collaboration with team members to maintain store standards and security.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and supports price changes and signage as needed.

Skills

Leadership

English proficiency

Job description

Walgreens in Wilmington, NC is hiring for a role that involves opening and closing the store in the absence of management, handling cash, and ensuring floors and stock rooms are ready for business. You may need to open the back door for deliveries and support daily operations.

The position emphasizes customer service, cash handling, inventory control, and collaboration with team members to maintain store standards and security.