YOMO Lead

Books--a--millio; Tuscaloosa (AL); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Competitive compensation

Health & Wellness: Medical, dental, V

Financial protection: Life insurance

Retirement Savings: 401(k) plan with 2

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

Yogurt Mountain in Tuscaloosa seeks a Shift Leader to deliver top-notch guest service while overseeing daily store operations. You will greet guests, maintain cleanliness, assist with shift duties, and ensure health and safety standards are met.

This role involves training team members and managing cash, inventory, and store procedures. Ideal candidates are 18+, with leadership experience and a professional appearance.

Qualifications

• 18 years of age or older.
• Positive background check.
• Excellent leadership, supervisory, communication, and organizational skills.
• Proven ability to train, develop and motivate associates.
• Professional appearance.
• Management experience in food service industry a plus.

Responsibilities

• Greet guests in a smiling, friendly manner and provide a fast, friendly guest experience.
• Maintain a clean and stocked yogurt area and seating area; follow health and safety standards.
• Assist store team with shift duties and store procedures.
• Supervise team members and ensure checklist execution during shifts.
• Provide follow-up to Store Manager on team member performance.
• Assist in training and development of new and existing team members.
• Handle orders, inventories, receiving as directed by Store Manager.
• Manage all cash transactions.
• Work a flexible schedule, up to 40 hours per week.
• Maximize profits and customer service per Yogurt Mountain policies.
• Monitor product quality and customer service quality.
• Maintain store standards per policies and Health Department codes.
• Ensure customers are greeted, invited back, and satisfied with purchases.

Skills

Leadership

Supervision

Communication

Organizational skills

Training & development

Food service management

Job description

Description

The Yogurt Mountain Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience.

• Greet all guests in a smiling, friendly manner, and provide a fast and friendly guest experience
• Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards
• Maintain a clean and stocked yogurt and seating area
• Assist other team members with shift duties and store procedures
• Must comply and ensure compliance of Food and Safety requirements
• Responsible for supervision of team members and checklist execution during assigned shifts
• Provide follow-up to the Yogurt Mountain Store Manager on Team Member performance
• Assists in training and development of new and existing Team Members
• Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Store Manager
• Responsible for all cash transactions
• Must be able to work a flexible schedule, up to 40 hours per week

Operational Responsibilities

• Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain policies and procedures
• Monitor the quality of the products served, as well as the quality of customer service
• Maintain store standards to comply with policies, directives, and local Health Department codes
• Ensure that all customers are greeted, invited back, and satisfied with their purchases
• Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily

Qualifications and Education Requirements

• 18 years of age or older
• Positive background check
• Excellent leadership, supervisory, communication, and organizational skills
• Proven ability to train, develop and motivate associates
• Professional appearance
• Management experience in food service industry a plus

Physical and Environmental Requirements

• Standing for up to 8 – 10 hours
• Lifting up to 40 pounds with or without assistance
• Speaking, hearing, bending, reaching, stooping, climbing
• Ability to climb via step stool or ladder

At Yogurt Mountain, we're in the business of connecting people with stories—but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

• Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.
• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more—because we believe the things you love should be a little more accessible.
• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.

When you join Yogurt Mountain, you're joining more than a workplace—you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.