Shift Leader — Elevate Guest Experience & Team Growth

Books-A-Million; Trussville (AL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Health & Wellness coverage

401(k) with company match

Paid Time Off

Employee discounts

Employee assistance program

Job summary

Yogurt Mountain in Trussville, AL is seeking a Shift Leader to deliver exceptional guest service and manage daily store operations. You will greet guests, supervise team members, maintain cleanliness, and ensure health and safety standards are met.

Responsibilities include training new hires, handling cash, assisting with inventories and orders, and supporting the Store Manager to drive sales and guest satisfaction. A flexible schedule up to 40 hours per week is required.

Qualifications

• Age 18+ and able to pass a background check.
• Excellent leadership, supervisory, communication, and organizational skills.
• Ability to train, develop and motivate team members.
• Professional appearance and adherence to health and safety standards.

Responsibilities

• Greet guests with a friendly smile and provide a fast, positive guest experience.
• Maintain a clean, stocked yogurt area and seating area and follow health standards.
• Supervise team during shifts and ensure checklist execution.
• Support Store Manager with performance feedback and training of associates.
• Handle cash transactions and assist with orders, inventories, and receiving.
• Work a flexible schedule up to 40 hours per week.

Skills

Leadership

Customer Service

Staff Supervision

Training & Development

Communication

Health & Safety

Job description

Yogurt Mountain in Trussville, AL is seeking a Shift Leader to deliver exceptional guest service and manage daily store operations. You will greet guests, supervise team members, maintain cleanliness, and ensure health and safety standards are met.

Responsibilities include training new hires, handling cash, assisting with inventories and orders, and supporting the Store Manager to drive sales and guest satisfaction. A flexible schedule up to 40 hours per week is required.