Shift Leader: Customer-Driven Restaurant Operations

Pilot Flying J; Saginaw (MI); On-site; USD 20,595 - 30,610; Full time

Benefits offered by this job

Fuel Discount

Nation‑wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Shift Leader to supervise restaurant staff and oversee daily operations. The ideal candidate will deliver excellent customer service, help managers with tasks, and ensure facilities run smoothly while maintaining PFJ's quality standards.

The role requires strong teamwork, adaptability to a flexible schedule including nights and holidays, and proficiency with basic computer tools. A background check is required as part of the hiring process.

Qualifications

• Experience in restaurant operations is required.
• Excellent customer service skills and a customer-focused mindset.
• Proficient with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with varied stakeholders.
• Flexible schedule including nights, days, weekends and holidays; background check required.

Responsibilities

• Supervise employees and general restaurant operations.
• Respond to customer needs with strong service orientation.
• Assist managers with tasks to keep facilities well-maintained and running smoothly.
• Uphold PFJ's commitment to quality and customer service.

Skills

Customer service

Teamwork

Flexible schedule

Restaurant operations knowledge

Computer literacy

Tools

Calculator

Computer

Job description

Pilot Company is seeking a Shift Leader to supervise restaurant staff and oversee daily operations. The ideal candidate will deliver excellent customer service, help managers with tasks, and ensure facilities run smoothly while maintaining PFJ's quality standards.

The role requires strong teamwork, adaptability to a flexible schedule including nights and holidays, and proficiency with basic computer tools. A background check is required as part of the hiring process.