Shift Leader: Customer Care & Store Ops

CVS Health; Wanaque (NJ); On-site; USD 25,000 - 37,000; Part time

Benefits offered by this job

Dental insurance

Vision insurance

Wellness resources

Employee discounts

Voluntary benefits access

Job summary

CVS Health is seeking a part-time Shift Supervisor to support the Store Management team in executing store operations and driving performance. You will lead the store staff when managers are not on site and ensure opening/closing procedures are completed efficiently.

You will supervise crew, assist customers, manage merchandise displays, and maintain confidentiality. The role emphasizes customer service, teamwork, and adherence to CVS policies in a fast-paced retail setting.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store's crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture (Greet, offer help, and thank).
• Handle all customer relations issues per policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Price merchandise.
• Stock shelves.
• Execute displays, sign and inventory of weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following POGs.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Supervision skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health is seeking a part-time Shift Supervisor to support the Store Management team in executing store operations and driving performance. You will lead the store staff when managers are not on site and ensure opening/closing procedures are completed efficiently.

You will supervise crew, assist customers, manage merchandise displays, and maintain confidentiality. The role emphasizes customer service, teamwork, and adherence to CVS policies in a fast-paced retail setting.