Shift Leader: Create Outstanding Guest Experiences

Workstream; Plainview (TX); On-site; USD 38,000 - 62,000; Full time

Job summary

Long John Silver’s is seeking a motivated Shift Manager to lead our restaurant team and deliver outstanding guest experiences. You will ensure 100% guest satisfaction, resolve concerns promptly, and motivate crew members to exceed performance expectations.

The role requires strong leadership, adherence to safety and food quality standards, and the ability to manage staffing and operations during fast-paced shifts.

Qualifications

• Proven ability to provide excellent guest service
• Ability to motivate and lead a team during busy shifts
• Strong communication with staff and customers

Responsibilities

• Guarantees 100% guest satisfaction and handles issues promptly
• Leads crew and restaurant management to meet performance goals
• Manages staffing levels and schedules to ensure smooth operations
• Maintains food safety, cleanliness, and quality standards
• Drives profitability by controlling waste and optimizing product mix
• Supports training and development of team members
• Communicates goals and expectations to team and tracks performance

Skills

Customer service

Team leadership

Communication

Education

High School Diploma or equivalent

Job description

Long John Silver’s is seeking a motivated Shift Manager to lead our restaurant team and deliver outstanding guest experiences. You will ensure 100% guest satisfaction, resolve concerns promptly, and motivate crew members to exceed performance expectations.

The role requires strong leadership, adherence to safety and food quality standards, and the ability to manage staffing and operations during fast-paced shifts.