Assistant GM, Guest Experience & Team Leader

RiseMe; Santa Fe (NM); On-site; USD 42,000 - 56,000; Full time

Job summary

Long John Silver's is seeking a motivated Assistant Restaurant General Manager to lead the team and deliver outstanding guest experiences in a fast-paced setting. The role requires leadership to maintain high standards and ensure smooth daily operations.

Ideal candidates have a High School Diploma or equivalent, and at least 3 months of Shift Manager experience, with the ability to work nights and weekends and a valid driver's license.

Qualifications

• Must be 18 years of age or older.
• Minimum of 3 months' experience performing as a Shift Manager.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.
• Valid Driver's License required.
• Bring an upbeat energy and positive attitude to the team.
• Has a commitment to timeliness and a sense of urgency.
• Ability to read and interpret various written materials and schedules.

Responsibilities

• Guarantees 100% satisfaction for every guest.
• Resolves customer concerns promptly to ensure guests leave happy.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon VOC feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability.
• Delivers a positive engagement during every guest interaction.
• Ensures proper storage, handling, and presentation of ingredients and menu items with high standards of food safety, accuracy, and quality.
• Drives profitability by managing product projections and minimizing waste.
• Delivers a 'come-back quality' experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for guests and team members.

Education

High School Diploma or Equivalent

Job description

Long John Silver's is seeking a motivated Assistant Restaurant General Manager to lead the team and deliver outstanding guest experiences in a fast-paced setting. The role requires leadership to maintain high standards and ensure smooth daily operations.

Ideal candidates have a High School Diploma or equivalent, and at least 3 months of Shift Manager experience, with the ability to work nights and weekends and a valid driver's license.