Shift Leader: Craft Coffee, Lead a Welcoming Team

Starbucks; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Tuition support

401(k) match

Stock program

Paid vacation

Disability benefits

Job summary

Starbucks Coffee Company is seeking a shift manager in Boston to lead a team, oversee shift operations, and drive a welcoming customer experience. You will manage day-to-day store performance, coach partners, and contribute to a high‑performing retail environment.

We offer extensive benefits and development opportunities, including tuition coverage and a robust 401(k) plan, with a focus on growth, community, and long-term career paths within Starbucks.

Qualifications

• One year retail / customer service management experience, two years preferred OR 4+ years of US Military service.
• One year supervising the work of others, teambuilding, coaching.
• Strong organizational, interpersonal and problem solving skills.
• Entrepreneurial mentality with experience in a sales focused environment.

Responsibilities

• Lead a team and manage shift operations to run a multi-million dollar store.
• Create a welcoming space for customers and brighten every interaction.
• Partner with leadership to mentor colleagues and drive store performance.

Skills

Retail management

Customer service

Team leadership

Organizational skills

Entrepreneurial mindset

Education

US Military service

Job description

Starbucks Coffee Company is seeking a shift manager in Boston to lead a team, oversee shift operations, and drive a welcoming customer experience. You will manage day-to-day store performance, coach partners, and contribute to a high‑performing retail environment.

We offer extensive benefits and development opportunities, including tuition coverage and a robust 401(k) plan, with a focus on growth, community, and long-term career paths within Starbucks.