Shift Supervisor

The Milk Shake Factory; Pittsburgh (Allegheny County); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Free shift shake

Casual dress code

ServSafe certification covered

Professional development opportunities

Job summary

MilkShake Factory is seeking a Shift Supervisor to lead daily operations, coach staff, and uphold our high standards of service and product quality in a fast-paced setting.

You will guide team members, ensure cleanliness, and manage tasks to support consistent, welcoming customer experiences. Advancement opportunities are available based on performance.

Qualifications

• Previous food service or retail supervisory experience preferred.
• Strong communication and delegation skills.
• Ability to stay organized and maintain safety standards.
• Must hold ServSafe certification or obtain within 30 days of hire.

Responsibilities

• Lead shifts, delegate tasks, and ensure opening/closing duties are completed.
• Train and coach team members; provide feedback to management.
• Set a positive example and foster teamwork and a professional environment.
• Welcome guests, answer questions, offer samples, and resolve concerns.
• Prepare milkshakes, sundaes, and chocolates per recipe and standards.
• Maintain cleanliness across dining and back-of-house areas.
• Assist with stocking, inventory, and product rotation.
• Follow cash-handling procedures and supervise staff accordingly.
• Adjust priorities to business volume and staffing needs.
• Reinforce food safety and workplace safety procedures.

Skills

Leadership

Communication

Problem-solving

Cleanliness

Education

High school diploma or GED

Tools

POS systems

Job description

ABOUT US

MilkShake Factory has been perfecting its craft since 1914. At our locally owned Old Town Fort Collins shop, we bring that tradition to life through handspun milkshakes, premium chocolates, and welcoming hospitality.

We’re looking for a Shift Supervisor who enjoys leading people, takes pride in the details, and wants to grow with our business. Join a team where you can build your leadership skills, develop your chocolate knowledge and be part of the Old Town community.

POSITION OVERVIEW

The Shift Supervisor leads daily shift operations while working alongside team members to deliver excellent service and consistently high-quality products.

This hands-on role requires confident leadership, initiative, and sound judgment. You’ll provide clear direction, coach team members, and follow through to ensure work meets our standards. Keeping the store clean, polished, organized, and welcoming is an essential responsibility.

Advancement is available based on demonstrated performance and business needs.

RESPONSIBILITIES

• Lead shifts, delegate tasks, and verify that opening, closing, and daily responsibilities are completed correctly.
• Train and coach team members, provide constructive feedback, and communicate performance concerns to management.
• Set a positive example, promote teamwork, and help create a professional, enjoyable work environment.
• Welcome guests, answer questions, offer samples, recommend products, and resolve concerns professionally.
• Prepare milkshakes, sundaes, and dipped chocolates according to recipe, quality, and presentation standards.
• Maintain cleanliness throughout the store, including the dining room, restrooms, equipment, service areas, and back-of-house spaces. Assign tasks and check completed work.
• Assist with stocking, inventory, product rotation, waste reduction, seasonal displays, and signage.
• Follow cash-handling procedures and ensure team members do the same.
• Adjust priorities to business volume, keeping the team productive and supporting appropriate staffing and labor management.
• Reinforce food safety, sanitation, and workplace safety procedures. Promptly report equipment, safety, or product-quality concerns.
• Perform other duties as assigned.

QUALIFICATIONS

• Previous food service, hospitality, retail, or customer service experience; supervisory or shift leadership experience preferred.
• Strong communication, delegation, and problem-solving skills, with the confidence to hold team members accountable respectfully.
• Close attention to cleanliness, presentation, accuracy, and safety.
• Ability to prioritize, take initiative, and remain composed during busy shifts.
• Cash-handling experience; familiarity with POS systems preferred.
• Dependable attendance, clear communication, and consistent availability.
• High school diploma or GED preferred.
• Must hold a current ServSafe Food Protection Manager certification or obtain it within 30 days of hire. Certification costs are covered by the employer.

SCHEDULE AND PHYSICAL REQUIREMENTS

• Availability for a mix of weekday opening shifts and weekend evenings, with holidays as needed.
• Ability to stand and walk for extended periods, bend, stoop, reach, and lift up to 25 pounds, with reasonable accommodation as applicable.
• Manual dexterity to prepare products and operate equipment safely.

WHAT WE OFFER

• Hourly pay of $16.00–$21.00, with tips
• Free shift shake.
• Casual dress code.
• Opportunities to develop your chocolate knowledge and dessert-making skills.
• Employer-paid ServSafe Food Protection Manager certification.
• A place in a locally owned business and the Old Town Fort Collins community.
• Opportunities for professional development and advancement.