Shift Leader: Build Team, Elevate Guest Experience

Dunkin' | The Hena Group; Mount Washington (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

A Dunkin' franchisee in Mount Washington, KY is seeking a Shift Leader to coach Crew Members during shifts, ensuring operational Brand standards and a great guest experience. You will set goals, assign tasks, motivate teammates, and provide timely feedback to celebrate successes and drive performance.

We offer competitive wages, a team-oriented environment, and opportunities for growth within the company for those who work hard.

Qualifications

• Experience coaching and developing front-line staff in a fast-paced environment.
• Strong customer-service skills with a friendly, positive attitude.

Responsibilities

• Coach Crew Members to meet Brand standards and service goals.
• Set daily goals, assign tasks, and monitor execution.
• Motivate teammates and provide timely feedback to improve performance.
• Deliver a great, friendly guest experience during shifts.

Skills

Coaching

Guest service

Team leadership

Job description

A Dunkin' franchisee in Mount Washington, KY is seeking a Shift Leader to coach Crew Members during shifts, ensuring operational Brand standards and a great guest experience. You will set goals, assign tasks, motivate teammates, and provide timely feedback to celebrate successes and drive performance.

We offer competitive wages, a team-oriented environment, and opportunities for growth within the company for those who work hard.