Shift Leader - Bakery Ops & Team Lead

Insomniacookies; Bala Cynwyd (PA); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Flexible part-time

Vacation & sick time

Training & mentorship

Pet insurance

Growth opportunities

Team environment

Employee discount

Free cookies

Job summary

Insomnia Cookies in Bala Cynwyd is seeking a Shift Leader to captain our bakery operations during your shift, ensuring top service, warm cookies, and smooth production. You will lead the Cookie Crew, manage tasks, and uphold food safety, quality, and store standards while delivering memorable guest experiences.

This part-time role offers flexible schedules, training, and growth opportunities in a fun, fast-paced team environment.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient.
• Detail focused and results-oriented.
• Ability to lead-by-example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

POS systems

Communication

Time management

People skills

Outgoing / friendly / patient

Detail oriented

Lead by example

Team leadership

Lift up to 40 lbs

Legally eligible to work in the United

18 years or older

Job description

Insomnia Cookies in Bala Cynwyd is seeking a Shift Leader to captain our bakery operations during your shift, ensuring top service, warm cookies, and smooth production. You will lead the Cookie Crew, manage tasks, and uphold food safety, quality, and store standards while delivering memorable guest experiences.

This part-time role offers flexible schedules, training, and growth opportunities in a fun, fast-paced team environment.