Shift Leader: Bakery Lead & Guest Experience

Insomnia Cookies, LLC; Naperville (IL); Hybride; USD 19 000 - 27 000; Plein temps

Avantages offerts par ce poste

Competitive hourly pay

Early Wage Access (get paid the next

Flexible scheduling

Employee discount (free cookies!)

Résumé du poste

Insomnia Cookies in Naperville is seeking a Shift Leader to direct daily bakery operations, bake and package orders, and coach the Cookie Crew. You will ensure guest satisfaction, maintain quality and safety standards, and support store leadership in running an efficient bakery.

The role requires 1+ year in a customer-focused environment, excellent communication, and a proactive, team-first attitude. Availability for evenings, weekends, and holidays is typical for this fast-paced bakery.

Qualifications

• 1+ year of experience in retail, restaurant, or customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsabilités

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Connaissances

Customer service

Communication

Team leadership

Problem-solving

Food safety

Description du poste

Insomnia Cookies in Naperville is seeking a Shift Leader to direct daily bakery operations, bake and package orders, and coach the Cookie Crew. You will ensure guest satisfaction, maintain quality and safety standards, and support store leadership in running an efficient bakery.

The role requires 1+ year in a customer-focused environment, excellent communication, and a proactive, team-first attitude. Availability for evenings, weekends, and holidays is typical for this fast-paced bakery.