Shift Leader: Bakery & Guest Experience Coach

Insomnia Cookies; Fish Town (WA); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly pay

Early Wage Access (get paid the next)

Flexible scheduling

Employee discount (free cookies!)

Descripción de la vacante

Insomnia Cookies is seeking a Shift Leader to run the bakery during their shift, guiding the Cookie Crew to bake, pack, and deliver warm cookies with a focus on guest experience.

You'll coach teammates, delegate tasks, ensure food safety and cleanliness, handle cash and deposits, and collaborate with store leadership to keep the bakery operating smoothly. This role rewards energy, teamwork, and leadership in a fast-paced environment.

Formación

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsabilidades

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Conocimientos

leadership

communication

problem-solving

teamwork

customer-focused

Herramientas

POS system

Descripción del empleo

Insomnia Cookies is seeking a Shift Leader to run the bakery during their shift, guiding the Cookie Crew to bake, pack, and deliver warm cookies with a focus on guest experience.

You'll coach teammates, delegate tasks, ensure food safety and cleanliness, handle cash and deposits, and collaborate with store leadership to keep the bakery operating smoothly. This role rewards energy, teamwork, and leadership in a fast-paced environment.