Shift Leader - Afternoon to Close

Chick-fil-A; Brandywine (MD); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Educational Scholarships

Flexible Schedules

Sundays off

Progressive paid training

Career advancement opportunities

Job summary

Chick-fil-A at Brandywine MD is hiring Shift Leads to join a fast-paced team that delivers legendary customer service and operates as a family. The Team Lead supports operations, trains new staff, and helps maintain a calm, welcoming environment during busy periods.

The ideal leader has casual dining experience and a proven track record in leadership. Prior roles as manager, supervisor or shift lead are helpful, and you will train, onboard and work with Directors and Owners to ensure outstanding

Qualifications

• Past leadership in casual dining or similar service environments.
• Experience training and onboarding new staff is a plus.

Responsibilities

• Delivers legendary customer service by connecting with customers and responding to needs.
• Sets and leads by example in a positive team culture.
• Maintains calm demeanor during high volume periods and guides shift team.
• Anticipates store and customer needs by evaluating the environment.
• Communicates with Operations Directors and Owner/Operators about store operations.
• Help train and onboard new team members.

Skills

Leadership

Customer service

Team player

Multi-tasking

Job description

Do you enjoy working in a fast-paced environment, serving on a team committed to providing excellent customer service and being part of a family? This may be the opportunity you have been seeking! Chick-fil-A is hiring Shift Leads for our location at Brandywine MD.

CHICK-FIL-A STORY

“We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.” - Founder of CFA, S. Truett Cathy.

Chick-fil-A was founded with people in mind. Come join a brand that is changing the fast-casual restaurant business. Be part of our exceptional team who invests in our employees and your career. At Chick-fil-A, we foster an environment of excellence and create Raving Fans/Customers.

WHAT'S IN IT FOR YOU

• Career and Family Team environment
• Educational Scholarships
• Flexible Schedules
• Sundays off
• Progressive paid training and clear path of progression
• Career advancement opportunities

JOB OVERVIEW

The Team Lead role functions as an ambassador, leader and critical component in ensuring that Chick-fil-A customers have an amazing experience. The ideal leader:

• Delivers legendary customer service to all customers by connecting with the customer. Discovers and responds to customer needs, acts with integrity, honesty and knowledge that promote the culture, values and mission of Chick-fil-A.
• Sets and leads by example in a positive team culture and environment.
• Maintains a calm demeanor during periods of high volume and sets a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Regularly communicates directly with Operations Directors and Owner/Operators regarding store operations, team management, and customer service.
• Help train and onboard new team members.

IDEAL LEADER

The right candidate will have casual dining restaurant experience and a proven track record in leadership and facilities management.

Prior experience as manager, supervisor, crew lead, shift lead, assistant manager, kitchen manager, FOH manager is very helpful to the success at this job.

The leader is also:

• Personable and passionate
• Servant hearted with a strong sense of stewardship
• Confidence in interacting with people
• Calm Under Pressure
• Hard-working
• Team Player
• Self-starter, creative and flexible
• Ability to Multi-task
• Mature, dependable and results-oriented
• Unquestionable integrity and represents Chick-fil-A well
• Ability to lift up to 50 lbs multiple times per shift
• Able and willing to work outside year round assisting drive through

Job Types: Full-time, Part-time

• Pay: $15.00 - $17.00 per hour