Shift Leader #7626

FiveStar Food Mart; Paducah, Northern (KY, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

FiveStar Food Mart in Paducah, KY is seeking a Shift Leader to partner with the store management team on a variety of duties, including customer service, food service, and marketing during an assigned shift.

You will train and guide customer service representatives, ensure policy compliance, and support inventory, pricing, displays, and safety programs to maintain quality operations.

Qualifications

• Proficient in all customer service representative responsibilities.
• FiveStar treatment: friendly atmosphere, meeting customer needs, suggestive selling.
• Partner with FiveStar team to provide service per policies and procedures.
• Assist in timely and thorough training of customer service representatives.
• Educate store team on policies and communications.
• Assist management in inventory controls, equipment condition, safety and robbery guidelines.
• Partner with management to assure quality food operation.
• Follow up with employees on communications, weekly/monthly specials, programs.
• Merchandising: evaluate displays, pricing, signage.
• Educate store employees.

Responsibilities

• Proficient in all customer service representative responsibilities.
• Promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Skills

Customer service

Job description

7626 Paducah Husband Road
FiveStar #7626
2955 John Puryear Drive
Paducah, KY 42003, USA

7626 Paducah Husband Road
FiveStar #7626
2955 John Puryear Drive
Paducah, KY 42003, USA

General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

Basic Computer Skills

FiveStar is an Equal Opportunity Employer.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.