Shift Leader #7626

Fivestar; Paducah (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

FiveStar in Paducah, KY is seeking a Shift Leader to partner with the store management team on an assigned shift, supporting Customer Service, Food Service and marketing activities. You will guide the customer service team, ensure policy adherence, and help with merchandising, pricing, and promotions to deliver FiveStar standards.

The role requires 18+ years, a professional appearance, reliability, and basic computer skills to train staff, manage inventory and uphold safety procedures during

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Responsibilities

• Learn and assist with overall store operations on an assigned shift, including Customer Service, Food Service and marketing.
• Proficient in all customer service representative responsibilities.
• Promote the FiveStar treatment and customer satisfaction.
• Assist in training customer service representatives and educate store staff on policies.
• Help ensure inventory control, equipment condition, safety and robbery prevention.
• Work with store management to assure quality food operations.
• Communicate updates via emails, weekly and monthly specials, and company programs.
• Oversee merchandising, pricing and promotional signage.
• Educate store employees on standards and procedures.

Skills

Customer service

Team player

Basic computer skills

Job description

7626 Paducah Husband Road
FiveStar #7626
2955 John Puryear Drive
Paducah, KY 42003, USA

7626 Paducah Husband Road
FiveStar #7626
2955 John Puryear Drive
Paducah, KY 42003, USA

General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

Basic Computer Skills

FiveStar is an Equal Opportunity Employer.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.