Shift Leader #8000

Fivestar; Portland (OR); On-site; USD 34,000 - 52,000; Full time

Job summary

FiveStar is seeking a Shift Leader to partner with the store management team on assigned shifts, handling customer service, food service, and promotional activities.

You will train and direct the customer service representatives, ensure adherence to company policies, and support inventory control, merchandising, and safety protocols across the shift. This on-site role requires flexibility with hours, weekends, and holidays.

Qualifications

• Must be at least 18.
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.
• Ability to work on different shifts (a.m./p.m./overnight).
• Stand for long periods and lift up to 55 lbs.

Responsibilities

• Provide customer service and food service during assigned shift.
• Train and direct the customer service representatives.
• Assist store management with inventory control and safety guidelines.
• Merchandise evaluation and promotional signage.
• Educate store employees.
• Coordinate with management on policies and communications.
• Support in achieving quality food operation and store standards.

Skills

Professional appearance

Team player

Customer focused

Honest

Hardworking

Excellent attendance

Job description

FiveStar #8000
120 Cummings Drive
Portland, TN 37148, USA

Description

General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

Basic Computer Skills

FiveStar is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.