Shift Leader #8000

FiveStar; Portland (TN); On-site; USD 28,000 - 42,000; Full time

Job summary

FiveStar is seeking a Shift Leader to partner with the store management team and help oversee daily operations on an assigned shift, including Customer Service, Food Service, and marketing.

You will train and direct a team of customer service representatives, ensuring policy compliance and effective communications while learning basic management duties. This role emphasizes teamwork, accuracy, and a friendly customer experience.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18 years old.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic computer skills

Responsibilities

• Proficient in all customer service representative job responsibilities.
• Promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service per company policies.
• Assists in timely and thorough training of customer service representatives.
• Educates store team on policies and communications.
• Assists management in inventory control, equipment upkeep, safety and robbery prevention guidelines.
• Partners with store management to ensure quality food operation.
• Follows up with store employees on communications, emails, weekly and monthly specials, companywide programs.
• Responsible for merchandising including evaluating displays, pricing, signage.
• Educate store employees.

Skills

Customer service

Team leadership

Training & onboarding

Basic computer skills

Job description

Description

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Job Details

The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

Essential Job Duties

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.
• Basic Computer Skills

FiveStar is an Equal Opportunity Employer.