Shift Leader - 4399

Domino's Pizza; Ashburn (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pizza delivery franchise is seeking a dedicated team member to assist in daily operations. The role involves providing excellent customer service, managing cash handling duties, and ensuring food quality. Ideal candidates will possess strong communication skills and the ability to thrive in a fast-paced environment. Join a team that values service and teamwork!

Qualifications

• Ability to pass background checks.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment.

Responsibilities

• Provides leadership support to the Manager on Duty.
• Maintains high standards of customer service during operations.
• Handles transactions quickly and accurately.

Skills

Communication

Multi-tasking

Leadership

Job description

Company Description

Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Domino’s Pizza franchises and is globally recognized for great service, teamwork, and food. We serve the pizza to the President of the United States, among others. With numerous awards, we strive to be the best and give back to our communities.

At Domino's Pizza, our most important ingredient is our people! We offer employment opportunities within our franchise stores. Join our team and discover opportunities you won't find elsewhere in the industry!

Job Description

Summary: Assists in overseeing daily operations, coordinating efforts, and executing objectives related to sales, costs, employee retention, customer satisfaction, food quality, cleanliness, and sanitation.

Summary: Delivers excellent service, product quality, and maintains a professional image to ensure high customer satisfaction.

Essential Job Functions:

1. Provides leadership support to the Manager on Duty (MOD).
2. Maintains high standards of customer service during high-volume, fast-paced operations.
3. Communicates clearly and positively with management and team members.
4. Greets customers in person or via phone, taking orders professionally and promptly.
5. Provides excellent customer service to encourage repeat business, including information about menu and specials.
6. Supports shift management.
7. Communicates daily job assignments for each shift.
8. Oversees pre-close functions, ensuring service and food quality standards are maintained.
9. Manages cash handling duties, counts registers, tracks cash and coupons for accountability, and processes daily reports.
10. Adheres to waste tracking procedures and food and labor cost practices.
11. Upsells additional products when appropriate.
12. Masters Point of Sale (POS) systems for order taking.
13. Handles transactions quickly and accurately.
14. Follows procedures for safe food preparation, assembly, and presentation.
15. Assists with inventory control and stock ordering.
16. Builds customer loyalty through friendly interactions and appreciation.
17. Resolves customer complaints promptly and professionally.
18. Cross-trains team members and coordinates scheduling for seamless service.
19. Proactively seeks additional tasks when scheduled duties are complete.
20. Assembles and folds boxes, affixes labels, and promotional materials as needed.
21. Prepares various menu items, measuring ingredients accurately.
22. Reads order slips or verbal instructions to prepare orders according to specifications, often handling multiple orders simultaneously.
23. Cleans, stocks, and restocks work stations and display cases.
24. Transfers supplies and tools between storage and work areas.
25. Packages, weighs, and labels products as required.
26. Notifies management of food shortages.
27. Adheres to all quality standards, policies, and procedures.
28. Performs other duties as assigned.

Company Wide Responsibilities:

• Promotes company policies and advocates for Team Washington.
• Ensures proper attendance and actions.
• Provides and receives feedback constructively.
• Maintains good communication with co-workers.
• Serves as a resource for team members.
• Cross-trains and understands how roles interact across departments.
• Works with management to solve problems and provide suggestions.
• Maintains a clean and organized work environment.
• Maintains confidentiality according to EEO guidelines.

Qualifications

• Ability to pass background checks.
• Excellent communication skills, both written and verbal.
• Ability to multi-task effectively.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficiency in entering orders via computer or touch screen.
• Ability to take orders over the counter or phone.
• Ability to work independently and as part of a team.
• Basic math skills for handling transactions and making change.
• Leadership ability to guide the team during shifts.

All information will be kept confidential according to EEO guidelines.