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Shift Leader

Insomnia Cookies

Wilmington (NC)

On-site

USD 30,000 - 40,000

Full time

10 days ago

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Job summary

Join a dynamic team as a Shift Leader at a thriving bakery where your leadership will shine! This exciting role involves managing operations, providing exceptional customer service, and ensuring a fun, engaging environment for both staff and guests. With opportunities for growth and a supportive team, you’ll play a key role in creating memorable experiences while contributing to a rapidly growing company. If you’re passionate about leading a team and delivering quality, we want to hear from you!

Benefits

Excellent training & mentorship
Pet insurance
Job stability
Growth and promotion opportunities
Fun team environment

Qualifications

  • 1+ years of experience in customer service.
  • Ability to lead and motivate a team effectively.

Responsibilities

  • Provide excellent customer service and quality products.
  • Support store leadership and maintain operations during shifts.
  • Ensure a safe and clean working environment.

Skills

Customer Service
Point of Sale Systems
Communication Skills
Time Management
Leadership
Interpersonal Skills

Job description

As a Shift Leader at our UNCW store located at 1040 S College Rd, Wilmington NC 2840, you are the captain of our bakery during your shift! You understand what it takes to "Own the Night" by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It also means taking pride in knowing that your leadership as an Insomniac contributes to a productive and enjoyable night for your store!

* Excellent training & mentorship

* Pet insurance for your furry loved ones

* Job stability with a rapidly growing and reputable company

* Achievable growth and promotion opportunities

* Work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?
  • Provide excellent customer service and quality products to all guests throughout their experience in our bakery
  • Support store leadership by maintaining operations during your shift, communicating relevant information, monitoring production efficiency, holding the team accountable to company standards, and assisting in training and coaching team members
  • Ensure a safe, clean working environment for guests and staff, adhering to safe food handling practices
  • Manage cash handling and deposits
DESIRED SKILLS/EXPERIENCE:
  • At least 1 year of experience in a customer service role
  • Experience with Point of Sale systems
  • Excellent communication, time management, and interpersonal skills
  • Detail-oriented and results-driven
  • Ability to lead by example and motivate others
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States
  • Must be 18 years or older
About us:

Our goal is to help all candidates find great careers. Your information is secure and confidential.

We encourage you to apply directly for this position through the employer’s website.

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