Shift Leader

Baskin Robbins; Cincinnati (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Leader to inspire and guide a team in delivering exceptional service. This role involves coaching team members, ensuring operational excellence, and fostering a positive work environment. The ideal candidate will thrive in a fast-paced setting, demonstrate strong leadership skills, and be committed to guest satisfaction. Join a vibrant team where your contributions will directly influence the success of the restaurant and create memorable experiences for guests. If you are passionate about leadership and service, this opportunity is perfect for you!

Qualifications

• Previous leadership experience in retail or hospitality preferred.
• Basic computer skills and fluent in spoken and written English.

Responsibilities

• Coach restaurant team members to ensure operational standards.
• Manage inventory and provide great guest service.
• Support the Restaurant Manager in achieving operational goals.

Skills

Leadership

Customer Service

Communication

Problem Solving

Teamwork

Education

High School Diploma

Previous Leadership Experience

Tools

Basic Computer Skills

Job description

Join to apply for the Shift Leader role at Baskin Robbins

6 days ago Be among the first 25 applicants

Join to apply for the Shift Leader role at Baskin Robbins

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest serviceand coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
  
  

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.
  
  

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others
  
  

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space
  
  

","identifier":{"@type":"PropertyValue","name":"Job ID","value":"7711063"},"datePosted":"2025-03-30T04:48:15.121887+00:00","employmentType":["FULL_TIME"],"hiringOrganization":{"@type":"Organization","name":"Baskin Robbins","sameAs":"https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_1743491292322/1743491292322.png"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"5991 Glenway Ave","addressLocality":"Cincinnati","addressRegion":"OH","postalCode":"45238","addressCountry":"US"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"minValue":0,"maxValue":0,"unitText":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer

• Careers Overview
• Working at Baskin-Robbins
• Culture
• Benefits & Perks
• Training & Development
  
  

Dunkin's cup

• Purpose and Values
  
  

Search

Search Careers Hamburger toggle Menu

Hamburger toggle Menu

Close

• Careers Home
• Working at Baskin-Robbins
• Culture
• Benefits & Perks
• Training & Development
• Purpose and Values
• Search Careers
  
  

Back

Shift Leader

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

Referrals increase your chances of interviewing at Baskin Robbins by 2x

Get notified about new Shift Lead jobs in Cincinnati, OH.

Sweet Dreams Candy Store Team Lead at Newport Aquarium - Full Time

Guest Experience Ambassador (Ticket Scanner, Usher, Wheelchair Attendant, Elevator Attendant, Guest Experience Center, Guest Experience Lead)

Ramp Agent (Customer Service Agent) - CVG

Onboarding Coordinator - Remote (11:00AM - 7:30PM or 11:30PM - 8:00PM EST)

Customer Service Representatives - Starting at $20/hourly

Assistant Manager, Guest Experience | Cincinnati, OH

Production Team Lead - Machine Operator (1st & 2nd Shift)

Customer Service Representative - State Farm Agent Team Member

Fort Mitchell, KY $40,000.00-$50,000.00 1 year ago

LaRosa's Guest Service Center-Customer Service Representative - NOW HIRING!! - $11.50/hour

Customer Service Representative - State Farm Agent Team Member

Cincinnati, OH $30,000.00-$50,000.00 6 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.